Privacy and Refund Policy

Privacy Policy

Your privacy is of utmost importance to us. We are committed to protecting your personal and financial information.

1. Data Collection:

   We collect personal information such as your name, email address, and payment details solely for conducting counseling sessions/groups/classes. Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest, or in performance of a contract.

2. Phone Numbers:

   Any phone numbers collected through our site, whether through webform or other means, will be used exclusively to communicate with you regarding our services and will never be shared or sold to third parties for promotional or marketing purposes.

3. Use of Information:

   Your information is used to manage appointments, provide services, and process payments.

   We do not sell, share, or rent your personal information to third parties.

4. Payment Security:

   All transactions are encrypted and processed securely through Stripe. We do not store your credit card information on our servers.

5. Confidentiality:

   Counseling sessions are strictly confidential. Any information shared during sessions will not be disclosed without your consent, except as required by law (e.g., risk of harm to self or others).

6. Access to Your Information:

   You may request access to your personal information or request corrections by contacting us at officesimplicity84@gmail.com

7. Data Retention:

   We retain your information only as long as necessary to provide services and comply with legal obligations.

8. Changes to This Policy:

   We may update this policy periodically. Significant changes will be communicated to you via email or our website.

Payments may be made via secured payment (Stripe) through the website, by phone or mail to Simplicity Counseling Services, PLLC 696 North Spence Avenue Suite A Goldsboro, NC 27534.

Refund Policy

1. Eligibility for Refunds:

   Refunds are available for cancellations made at least 24 hours before the scheduled session if payments were made prior to the canceled appointment (self-pay/co-pays).

   Refunds are not available for sessions missed or canceled with less than 24 hours notice unless exceptional circumstances apply.

   Examples of other refunds would be due to errors in billing and overpayments.

2. Processing Refunds:

   Refunds will be processed through the original payment method used at the time of booking.

   Refund requests must be made in writing by emailing officesimplicity84@gmail.com.

   Refunds may take 5-10 business days to reflect in your account, depending on your financial institution.

3. Non-Refundable Services:

   Group sessions, classes, or any promotional packages are non-refundable unless for unforeseeable circumstances.

   Fees for partially used packages are non-refundable unless unforeseeable circumstances apply.

4. Exceptional/Unforeseeable Circumstances:

   Refunds for exceptional/unforeseeable circumstances (e.g., technical issues preventing session access, illness, accident) will be considered on a case-by-case basis. Please contact us promptly to discuss your situation.